Hertz vs Enterprise Car Rental: Which Rental Is Best?
Planning your next getaway or need a temporary set of wheels? Choosing the right car rental service can make all the difference. Two of the biggest players in the industry, Hertz and Enterprise Car Rental, constantly vie for your business.
Both offer extensive fleets and convenient locations, but their strengths and weaknesses differ. This comparison dives deep into Hertz and Enterprise, analyzing everything from pricing and vehicle selection to customer service and overall value.
We’ll explore the pros and cons of each, helping you decide which rental company best suits your needs and budget. Whether you’re a seasoned traveler or a first-time renter, understanding the nuances of Hertz vs Enterprise Car Rental is crucial for a smooth and satisfying experience.
Specs at a Glance
| Feature | Hertz | Enterprise |
|---|---|---|
| Number of Locations | Extensive | Very Extensive |
| Vehicle Variety | Wide Range | Wide Range |
| Rental Duration Options | Daily, Weekly, Monthly | Daily, Weekly, Monthly |
| Loyalty Program | Hertz Gold Plus Rewards | Enterprise Plus |
| Airport Locations | Major Airports | Major Airports |
| Online Booking | Yes | Yes |
| Insurance Options | Available | Available |
| Customer Service | 24/7 Support | 24/7 Support |
| One-Way Rentals | Available | Available |
| Specialty Vehicles | Luxury, SUVs | Luxury, SUVs |
| Mobile App | Yes | Yes |
| Corporate Programs | Available | Available |
Feature-by-Feature Breakdown
Vehicle Selection
- Hertz: Hertz offers a wide range of vehicles, including a variety of makes and models, luxury cars, and SUVs. They often have specific collections like “Adrenaline Collection” for performance cars. However, selection can vary by location and availability may be an issue during peak seasons.
- Enterprise Car Rental: Enterprise boasts a vast fleet with a focus on fuel-efficient and practical vehicles, including sedans, minivans, and trucks. They typically have a good selection of standard cars and are known for their consistent availability. However, their selection of premium vehicles might be less extensive than Hertz.
- Winner: Hertz
Pricing & Fees
- Hertz: Hertz’s pricing can fluctuate significantly based on demand, location, and vehicle type. They may have hidden fees such as airport fees or extra charges for add-ons. Consider their loyalty programs for potential discounts.
- Enterprise Car Rental: Enterprise is often perceived as having competitive and transparent pricing. They usually offer a clear breakdown of costs, including taxes and fees. Their rates might be lower than Hertz, particularly for standard vehicles.
- Winner: Enterprise
Loyalty Programs
- Hertz: Hertz Gold Plus Rewards offers benefits like expedited service, bonus points, and the ability to choose your own car. Their program is well-established, but the points redemption can sometimes be less flexible.
- Enterprise Car Rental: Enterprise Plus program provides points towards free rental days, with tiers based on rental activity. The program is straightforward, and the points system is relatively easy to understand and use.
- Winner: Tie
Rental Locations
- Hertz: Hertz has a strong presence at major airports and city locations worldwide. This widespread availability makes it convenient for travelers. However, some smaller locations might have limited hours of operation.
- Enterprise Car Rental: Enterprise has a massive network of locations, including numerous neighborhood branches, which is particularly convenient for local rentals and pick-ups/drop-offs. They have a greater presence in non-airport locations.
- Winner: Enterprise
Customer Service
- Hertz: Hertz customer service experiences can vary significantly. Some customers have reported issues with billing disputes and long wait times. Their response times may not always be prompt.
- Enterprise Car Rental: Enterprise is often praised for its friendly and helpful customer service. They are known for their willingness to assist with issues and resolve problems quickly.
- Winner: Enterprise
Add-ons & Extras
- Hertz: Hertz offers various add-ons such as GPS, child seats, and satellite radio. They have a good selection of extras. However, the costs of these add-ons can be relatively high.
- Enterprise Car Rental: Enterprise also provides add-ons like GPS and child seats. Their pricing on extras may be more competitive than Hertz.
- Winner: Tie
Cancellation Policy
- Hertz: Hertz’s cancellation policy is generally flexible, allowing for cancellations or modifications with minimal fees. Always review the specific terms and conditions for your reservation.
- Enterprise Car Rental: Enterprise’s cancellation policy is similarly flexible. Review the terms of your specific rental agreement for any potential fees.
- Winner: Tie
Insurance & Coverage
- Hertz: Hertz offers a range of insurance options, including collision damage waivers and supplemental liability protection. It is important to review the coverage details and exclusions carefully.
- Enterprise Car Rental: Enterprise provides various insurance options, including collision damage waivers and liability coverage. Customers should carefully read the rental agreement to understand their coverage.
- Winner: Tie
Winner by Category
| Category | Winner |
|---|---|
| Number of Locations | Enterprise |
| Loyalty Program | Hertz |
| Convenience | Enterprise |
| Vehicle Variety | Tie |
| Pricing | Tie |
What They Have in Common
- Vehicle Selection: Both Hertz and Enterprise offer a wide variety of vehicles, including economy cars, SUVs, and luxury models, catering to diverse customer needs.
- Online Booking: Both companies provide user-friendly online platforms and mobile apps, allowing customers to easily browse, compare, and reserve vehicles.
- Airport Locations: Both Hertz and Enterprise have a significant presence at major airports worldwide, making it convenient for travelers to pick up and drop off their rentals.
- Rental Duration: Both companies provide flexible rental durations, including daily, weekly, and monthly options, accommodating various travel plans.
- Loyalty Programs: Both Hertz and Enterprise offer loyalty programs that provide rewards, discounts, and other benefits to frequent renters.
Hertz Vs Enterprise Car Rental Buying Guide
Rental Rates and Fees
When comparing Hertz and Enterprise, rental rates and associated fees are crucial considerations. Both companies employ dynamic pricing, meaning costs fluctuate based on demand, location, and vehicle type. Hertz often has slightly higher base rates, particularly in popular tourist destinations and airport locations. Enterprise is frequently competitive with more affordable daily rates, especially for mid-size vehicles and neighborhood locations. However, be mindful of extra charges, such as underage driver fees, late return penalties, and optional insurance. Always factor in all potential fees to accurately assess the overall cost of your rental.
Vehicle Selection and Availability
The variety of vehicles offered by Hertz and Enterprise caters to diverse needs. Hertz boasts a more extensive premium fleet, including luxury cars and exotic models, appealing to those seeking a specific driving experience. Enterprise excels in offering a wider selection of economy and mid-size vehicles, making them a strong contender for budget-conscious travelers and families. Availability can also vary by location; checking the specific branch’s inventory online before booking is advisable, especially during peak seasons or for specialized vehicle types. Consider your desired vehicle and the location’s inventory when making your choice.
Customer Service and Support
Customer service experiences vary, but both Hertz and Enterprise have areas where they excel. Hertz is known for its relatively efficient airport pick-up and drop-off processes, which can save valuable time. Enterprise often receives positive feedback for its friendly and accommodating staff, particularly at neighborhood locations. However, reviews indicate occasional inconsistencies in service quality. Before booking, check recent customer reviews on platforms like Google Reviews or Trustpilot to gain insight into the experiences of other renters at the specific location you plan to use. Consider the location’s reputation.
Loyalty Programs and Benefits
Both Hertz and Enterprise have loyalty programs designed to reward frequent renters. Hertz Gold Plus Rewards offers benefits like expedited service and bonus points that can be redeemed for free rentals or upgrades. Enterprise’s Emerald Club also provides similar perks, including skip-the-counter service and free rental days. Evaluate the benefits of each program based on your rental frequency and preferences. Consider which program aligns better with your travel habits and offers the rewards that best suit your needs. The perks can significantly improve the rental experience.
Insurance and Protection Options
Understanding the insurance and protection options offered by Hertz and Enterprise is paramount. Both companies provide various coverage choices, including collision damage waivers (CDW), liability insurance, and personal accident insurance. Consider your existing insurance coverage and assess the potential financial risks associated with renting a car. Evaluate the deductibles, coverage limits, and any exclusions associated with each option. Carefully read the terms and conditions and speak with a representative if you have any questions. Choose the coverage that best protects your financial well-being.
Location and Convenience
The convenience of location plays a significant role in your rental experience. Hertz has a strong presence at major airports worldwide, making it a convenient choice for travelers arriving by air. Enterprise has a more extensive network of neighborhood locations, providing accessibility for local residents and those who prefer not to rent from airports. Consider your travel plans and the accessibility of rental locations. If you need to pick up or drop off your vehicle near your home, Enterprise’s neighborhood locations are often the more convenient option. Prioritize the location that aligns with your itinerary.
Who Should Buy What?
Buy Hertz If…
- You value a well-established brand with a long history in the car rental industry.
- You prefer a loyalty program with a wide range of benefits, including points earning and redemption options.
- You need access to a wider selection of premium or specialty vehicles.
Buy Enterprise If…
- You prioritize convenience and a vast network of neighborhood locations for pickup and return.
- You prefer a more personalized customer service experience.
- You are looking for potential lower prices, especially for longer rentals.
Frequently Asked Questions
What is the age requirement to rent a car from Hertz and Enterprise?
Both Hertz and Enterprise typically require renters to be at least 21 years old. However, there may be an underage driver fee for renters aged 21-24. This fee varies by location and vehicle type. Renters under 25 should always check the specific rental location’s policy before booking. This age restriction and related fees are standard practice in the car rental industry.
What types of vehicles are available for rent from Hertz and Enterprise?
Hertz offers a wide range of vehicles, including economy cars, SUVs, luxury cars, and even some exotic models. Enterprise also provides a diverse selection, but it often emphasizes economy, mid-size, and family-friendly vehicles. Availability depends on the location. Both companies have options to meet a variety of needs. Checking their website or app beforehand is recommended.
What is the cancellation policy for Hertz and Enterprise rentals?
Both Hertz and Enterprise usually allow cancellations without a fee, provided the cancellation is made within a certain timeframe before the scheduled pick-up. Some prepaid rentals might have stricter cancellation policies. Always review the specific terms and conditions of your reservation to understand the cancellation policy and any associated fees. Free cancellation is often available.
How do I add an additional driver to my rental agreement?
You can add an additional driver to your rental agreement at the rental counter. The additional driver must meet the same age and licensing requirements as the primary renter. There may be an additional fee for adding an extra driver. Present the driver’s license and pay the fee to be included. Check the specific fees at the counter.
What insurance options are available when renting a car?
Both Hertz and Enterprise offer various insurance options, including Collision Damage Waiver (CDW), Liability coverage, and Personal Accident Insurance (PAI). CDW waives your financial responsibility for damage to the rental car. Liability covers damage you cause to others. PAI covers medical expenses for you and your passengers. Choose the options that meet your needs.
How do I return the rental car?
Returning the rental car is usually straightforward. Follow the signs at the rental location to the designated return area. Make sure to remove all your belongings from the car. The rental agent will inspect the vehicle, and you will receive a final bill. Ensure you return the vehicle on time to avoid late fees. The process is similar for both companies.
Are there any discounts available for Hertz or Enterprise rentals?
Both Hertz and Enterprise frequently offer discounts. These may include corporate discounts, AAA discounts, or promotional offers. Check the company’s website or app for current deals before booking. Also, inquire about discounts when making your reservation. You may be able to save money using a discount code or loyalty program. Look for deals.
Final Verdict
Both Hertz and Enterprise Car Rental provide viable options for travelers. Hertz offers a wider selection of premium vehicles, and generally has efficient airport pick-up. Enterprise often presents more competitive rates, particularly at neighborhood locations. The best choice depends on individual needs, budget, and desired vehicle type. Consider location and specific pricing.
Winner: Enterprise Car Rental