Express Flooring vs Empire Flooring: Which Floor Wins?
Choosing the right flooring for your home can feel like a monumental task. With so many options available, it’s easy to get overwhelmed. Two popular contenders in the flooring arena are Express Flooring and Empire Flooring, each promising quality and value.
This comparison delves into the key aspects of both companies, helping you make an informed decision for your flooring project. We’ll explore their product offerings, pricing, installation processes, and customer service to provide a comprehensive overview. Get ready to discover which flooring provider best suits your needs.
Whether you’re looking for hardwood, laminate, carpet, or tile, understanding the strengths and weaknesses of both Express Flooring and Empire Flooring is crucial. We’ll examine the pros and cons of each, empowering you to choose the perfect floor for your home and lifestyle. Let’s dive in and find the perfect flooring solution for you!
Specs at a Glance
| Feature | Express Flooring | Empire Flooring |
|---|---|---|
| Flooring Types Offered | Wide Variety | Wide Variety |
| Installation Services | Yes | Yes |
| Warranty Offered | Yes | Yes |
| Customer Service Availability | Phone, Email | Phone, Email, In-Person |
| Financing Options | Yes | Yes |
| Free Estimates | Yes | Yes |
| Showroom Availability | Limited | Extensive |
| Online Ordering | Yes | Yes |
| Professional Installation Crews | Yes | Yes |
| Subfloor Preparation | Available | Available |
| Flooring Materials | Wood, Vinyl, Tile, Carpet | Wood, Vinyl, Tile, Carpet |
| Areas Served | Regional | National |
Feature-by-Feature Breakdown
Product Selection
- Express Flooring: Offers a wide variety of flooring options, including hardwood, laminate, vinyl, and carpet. They often feature both popular and budget-friendly choices, catering to diverse customer needs. However, the exact selection can vary by location.
- Empire Flooring: Known for its extensive selection, Empire offers a similar range of flooring types as Express. They often have a strong focus on in-home consultations and samples, allowing customers to visualize options in their space.
- Winner: Tie
Installation Services
- Express Flooring: Typically provides professional installation services. They often subcontract installers, so the quality can vary. Customers should carefully vet the installation process and warranties.
- Empire Flooring: A major selling point is their in-house installation services. They manage the entire installation process, which can provide a more streamlined experience, but may come at a higher cost.
- Winner: Empire
Pricing & Financing
- Express Flooring: Often offers competitive pricing, with frequent sales and promotions. The final cost depends on the product chosen, the size of the area, and installation fees. Financing options may be available.
- Empire Flooring: Empire frequently advertises attractive financing offers. Their pricing can sometimes be higher, but the financing options may offset the initial cost. Customers should compare all costs.
- Winner: Tie
Customer Service
- Express Flooring: Customer service experiences can vary. Some customers report positive interactions, while others have noted issues with communication or resolving problems. Reviewing specific store locations is recommended.
- Empire Flooring: Empire has a large customer base and service experiences also vary. Their in-home consultations are generally considered a positive aspect. It’s advisable to check reviews for specific locations.
- Winner: Tie
Warranty
- Express Flooring: Warranty terms depend on the specific product and manufacturer. Customers should carefully review the warranty details before purchasing. Installation warranties are often separate.
- Empire Flooring: Empire offers warranties on their products and installation services. The specifics vary, so understanding the coverage and exclusions is important.
- Winner: Tie
In-Home Consultation
- Express Flooring: May offer in-home consultations, depending on the location and specific services offered. It’s best to confirm availability beforehand.
- Empire Flooring: A key feature is their free in-home consultation service, where they bring samples and provide measurements. This allows customers to see the flooring in their own homes.
- Winner: Empire
Online Presence & Shopping Experience
- Express Flooring: Their online presence and shopping experience vary. Some locations have robust websites with product information and online ordering capabilities. Others may have more limited online features.
- Empire Flooring: Empire has a strong online presence, including a website with product catalogs, virtual design tools, and the ability to schedule consultations. The online experience is generally well-developed.
- Winner: Empire
Geographic Availability
- Express Flooring: The availability of Express Flooring varies by region. Their store locations are often concentrated in specific geographic areas.
- Empire Flooring: Empire has a broad geographic reach, with a significant number of store locations across the United States. They generally have greater national coverage.
- Winner: Empire
Winner by Category
| Category | Winner |
|---|---|
| Selection | Empire Flooring |
| Customer Service | Empire Flooring |
| Pricing | Express Flooring |
| Installation Services | Tie |
| Warranty | Tie |
| Showroom Availability | Empire Flooring |
What They Have in Common
- Flooring Variety: Both Express Flooring and Empire Flooring offer a wide selection of flooring types, including hardwood, laminate, vinyl, tile, and carpet, catering to diverse customer preferences and needs. This ensures customers can find the perfect flooring solution for their homes or businesses.
- Installation Services: Both companies provide professional installation services, helping customers avoid the complexities and potential pitfalls of DIY projects. This can lead to a more seamless and successful flooring installation experience.
- Warranty Coverage: Both Express Flooring and Empire Flooring back their products with warranties, providing customers with peace of mind. This protects customers from potential defects and offers recourse if issues arise after installation.
- Financing Options: Both offer financing options, making flooring projects more accessible to a wider range of customers. This can help spread the cost over time and make larger projects more manageable.
- Free Estimates: Both companies offer free estimates, allowing customers to understand the project’s cost without any upfront financial commitment. This transparency helps customers make informed decisions.
Express Flooring Vs Empire Flooring Buying Guide
Price and Installation Costs
Both Express Flooring and Empire Flooring offer competitive pricing, but the final cost depends on various factors such as the type of flooring material, the size of your space, and the complexity of the installation. Empire Flooring often includes installation in their initial quote, which can simplify the process. Express Flooring may offer lower material costs upfront, but installation fees could add to the overall expense. It’s crucial to obtain detailed quotes from both companies, including all potential fees, to accurately compare total project costs and make an informed decision based on your budget requirements. Consider any promotional offers or financing options available.
Flooring Material Selection
Both companies provide a wide range of flooring options, including hardwood, laminate, vinyl, and carpet. Express Flooring typically offers a broader selection of flooring materials, providing customers with more choices. Empire Flooring has a more streamlined selection, which can simplify the decision-making process for some. Evaluate the specific materials offered by each company, considering factors like durability, style, maintenance requirements, and your personal preferences. Request samples from both to assess the look and feel in your home’s lighting and decor. Consider the warranty provided for each flooring type.
Customer Service and Support
Customer service experiences can vary for both companies. Express Flooring is known for its direct-to-consumer model, potentially offering more personalized attention. Empire Flooring, being a larger company, may have a more structured approach to customer service. Check online reviews and testimonials to gauge the experiences of other customers. Inquire about the company’s responsiveness to inquiries, warranty support, and any potential issues that may arise during or after installation. Clear communication and a commitment to customer satisfaction are essential for a positive experience.
Installation Process and Quality
The quality of installation is crucial for the longevity and appearance of your new flooring. Empire Flooring often uses its own installation teams, potentially providing a more consistent experience. Express Flooring may use a network of independent contractors, which could lead to variations in installation quality. Inquire about the installers’ experience, certifications, and the warranty on the installation work. Carefully inspect the finished product and address any issues promptly. Ensure both companies adhere to industry best practices and standards for installation.
Warranty and Guarantees
Both companies offer warranties on their flooring products and installation services. The length and coverage of these warranties can vary depending on the material and the specific terms. Carefully review the warranty details for both Express Flooring and Empire Flooring. Consider the coverage for manufacturing defects, wear and tear, and installation-related issues. A comprehensive warranty provides peace of mind and protects your investment. Understand the process for filing a claim and any associated limitations or exclusions. Always retain your warranty documentation.
Availability and Convenience
Empire Flooring has a widespread presence with showrooms and mobile showrooms. Express Flooring primarily operates through online and appointment-based sales. Empire Flooring offers the convenience of in-person consultations and product viewing. Express Flooring may offer a more streamlined online ordering process. Consider your preferred method of shopping and your location when evaluating the availability and convenience of each company. Assess the ease of scheduling consultations, receiving samples, and coordinating the installation process. Consider the overall time commitment required for the project.
Who Should Buy What?
Buy Express Flooring If…
- You prioritize competitive pricing and are looking for value.
- You are comfortable with a more regional service area.
- You prefer a more streamlined online shopping experience.
- You are looking for specific materials not always available nationally.
Buy Empire Flooring If…
- You value a wide selection of flooring options and materials.
- You want the convenience of a national brand with extensive showroom locations.
- You prefer in-person customer service and support.
- You need a company with a strong reputation and established presence.
Frequently Asked Questions
What types of flooring do they offer?
Both Express Flooring and Empire Flooring offer a wide array of flooring options, including hardwood, laminate, vinyl, and carpet. Each company carries various styles, colors, and textures to suit different preferences and budgets. You can explore a vast range of flooring solutions to find the perfect fit for your home or project. The specific selection may vary, so it’s best to check with each company for their current inventory and latest products.
Do they offer free estimates?
Yes, both Express Flooring and Empire Flooring typically provide free estimates. This allows you to get a comprehensive quote for your flooring project without any upfront cost. During the estimate process, a representative will assess your needs, measure your space, and provide you with a detailed breakdown of the costs. This is an excellent opportunity to compare prices and services before making a decision.
Who handles the installation?
Empire Flooring often uses their own installation teams, ensuring a more controlled process. Express Flooring utilizes independent contractors. The installers’ experience and qualifications can vary, so it’s important to inquire about their expertise. Check for certifications and reviews to ensure high-quality installation. Understand any warranty on installation work.
What about financing options?
Both Express Flooring and Empire Flooring may offer financing options to help make your flooring project more affordable. These options can include payment plans, special promotions, and partnerships with financial institutions. It’s advisable to inquire about available financing options and compare the terms, interest rates, and repayment schedules to find the best fit for your budget. Always read the fine print.
How long does the installation take?
The installation time varies based on the size of the area, the type of flooring, and the complexity of the installation. For a standard room, installation could take from a day to a few days. Larger projects or intricate designs will take longer. Discuss the estimated timeline with the company and factor in any potential delays. Proper preparation of the subfloor is also critical to the installation’s duration.
What warranties are offered?
Both companies provide warranties on their products and installation. The specifics of the warranty, such as its duration and coverage, vary depending on the type of flooring and the company. Review the warranty details carefully to understand what is covered, any limitations, and the process for filing a claim. Make sure to retain all warranty documentation for future reference.
How do I get a quote?
You can get a quote from either company by contacting them through their website, phone, or by visiting a showroom (Empire). You’ll typically need to provide details about the area you want to be floored, the desired flooring type, and any other specific requirements. A representative will then schedule an appointment or provide a quote. Be sure to ask about any promotional offers or discounts.
Final Verdict
Both Express Flooring and Empire Flooring offer valuable services for flooring needs. While Express Flooring boasts a wide selection and potentially lower material costs, Empire Flooring provides the convenience of in-house installation and a more established brand presence. Considering factors like budget, installation preferences, and desired level of customer service, the ideal choice depends on individual requirements and priorities. Carefully evaluate the pros and cons of each company to find the best fit for your project.
Winner: Empire Flooring