Choosing the right device protection plan can feel like navigating a minefield. With so many options available, it’s tough to know which one offers the best value and coverage for your new iPhone or other Apple device. Two popular contenders in the 2020 landscape were AppleCare+ and Sprint Complete.
Both promise peace of mind against accidental damage, hardware failures, and other unexpected issues. But how do they stack up against each other in terms of features, cost, and overall benefits? We’ll dive deep into the specifics to help you make an informed decision.
Specs at a Glance
| Feature | AppleCare+ | Sprint Complete 2020 |
|---|---|---|
| Accidental Damage Protection | Yes (2 instances per year) | Yes (2 instances per year) |
| Screen Damage Protection | Yes (lower deductible) | Yes (standard deductible) |
| Battery Replacement | Yes (if degraded below 80%) | Yes (if degraded below 80%) |
| Hardware Repair Coverage | Yes (manufacturing defects) | Yes (manufacturing defects) |
| Theft and Loss Protection | No | Yes (with deductible) |
| Technical Support | Yes (24/7 expert support) | Yes (24/7 expert support) |
| Software Support | Yes | Yes |
| On-site Service | No | No |
| Priority Access to Support | Yes | Yes |
| Device Replacement Options | Yes (via mail or in-store) | Yes (via mail) |
| Coverage Duration | 2 years from purchase date | 1 year from purchase date |
| International Coverage | Yes | Yes |
Feature-by-Feature Breakdown
Device Repair & Replacement
- Applecare: Covers accidental damage (like drops and spills) with a service fee per incident, offering both mail-in and in-store service options. It provides two incidents of accidental damage protection per 12-month period. This offers peace of mind for common accidents.
- Sprint Complete 2020: Includes accidental damage, loss, and theft protection with a deductible. It typically offers same-day replacement options, often through local stores or mail-in. This can be more convenient for immediate needs.
- Winner: Sprint Complete 2020
Battery Service
- Applecare: Provides free battery service if your iPhone battery retains less than 80% of its original capacity. This is a significant benefit for extending the life of your device.
- Sprint Complete 2020: May cover battery issues as part of its repair coverage, but it’s often tied to a deductible for the entire repair, not a specific component like the battery. It’s less explicitly defined than AppleCare’s policy.
- Winner: AppleCare
Technical Support
- Applecare: Offers 24/7 priority access to Apple experts for troubleshooting hardware and software issues. This direct line to Apple support ensures knowledgeable assistance.
- Sprint Complete 2020: Provides technical support for device setup, troubleshooting, and software issues. The support is through Sprint’s customer service channels, which may not have the same depth of Apple-specific knowledge.
- Winner: AppleCare
Accidental Damage Coverage Limits
- Applecare: Limits accidental damage coverage to two incidents per 12-month period, each with a service fee. This means you have a finite number of claims for physical damage.
- Sprint Complete 2020: Typically offers more generous accidental damage coverage, sometimes with a higher number of claims allowed or a focus on rapid replacement. The deductible structure applies per incident.
- Winner: Sprint Complete 2020
Loss & Theft Protection
- Applecare: Does NOT cover loss or theft. This is a significant omission for many users who prioritize this type of protection.
- Sprint Complete 2020: Includes coverage for lost or stolen devices, usually with a deductible. This is a key differentiator for Sprint’s offering.
- Winner: Sprint Complete 2020
Service Options & Speed
- Applecare: Offers convenient mail-in service and in-store appointments at Apple Stores or authorized service providers, often with same-day service for certain repairs.
- Sprint Complete 2020: Emphasizes quick replacement, often through same-day pick-up at local Sprint stores or expedited shipping, making it ideal for those needing a device immediately.
- Winner: Sprint Complete 2020
Cost & Deductibles
- Applecare: Has a one-time upfront cost for the plan and a per-incident service fee for accidental damage. Battery service is typically free.
- Sprint Complete 2020: Is a monthly subscription fee, with a deductible applied for each incident of accidental damage, loss, or theft. The monthly cost can add up over time.
- Winner: AppleCare
Exclusive Device Features
- Applecare: Provides support and coverage specifically tailored to Apple devices and their unique features, with deep knowledge of the iOS ecosystem.
- Sprint Complete 2020: Offers general device protection and support for a wide range of smartphones sold by Sprint, not specifically tied to Apple’s proprietary software or hardware intricacies.
- Winner: AppleCare
Winner by Category
| Category | Winner |
|---|---|
| Accidental Damage Protection | AppleCare+ (lower screen deductible) |
| Theft & Loss Protection | Sprint Complete 2020 |
| Technical Support | Tie |
| Battery Replacement | Tie |
| Coverage Duration | AppleCare+ |
| Overall Value (for accident-prone users) | AppleCare+ |
| Overall Value (for theft-prone users) | Sprint Complete 2020 |
What They Have in Common
- Accidental Damage Protection: Both plans provide coverage for accidental damage to your device, including drops and spills, with a limited number of incidents per year.
- Hardware Repair Coverage: Both AppleCare+ and Sprint Complete cover repairs for manufacturing defects and hardware failures that occur during the coverage period.
- Technical Support: Subscribers to both plans can access 24/7 expert technical support for any issues they encounter with their device, whether it’s hardware or software related.
- Battery Replacement: If your device’s battery health degrades significantly (typically below 80%), both plans offer a replacement battery at no additional cost.
- Software Support: Beyond hardware, both services extend their support to cover software-related issues, helping users troubleshoot and resolve operating system problems.
- International Coverage: For travelers, both plans offer service and support even when you’re outside your home country, providing peace of mind wherever you go.
Applecare Vs Sprint Complete 2020 Buying Guide
Understanding Coverage Needs
When considering AppleCare+ versus Sprint Complete 2020, the first step is to honestly assess your typical device usage and risk tolerance. If you’re prone to accidental drops or spills, or if you plan to keep your device for an extended period, comprehensive accidental damage protection becomes a significant factor. Think about how often you’ve damaged a device in the past and the associated repair or replacement costs you’ve incurred. This will help you prioritize the features that matter most.
Comparing Service and Support
Both AppleCare+ and Sprint Complete 2020 offer technical support and hardware repair services, but the delivery methods can differ. AppleCare+ typically offers direct support from Apple experts and access to Apple Stores for immediate service. Sprint Complete 2020, on the other hand, leverages Sprint’s retail and support network, which may include device replacement options through the carrier. Evaluate which support ecosystem aligns best with your preferred method of seeking assistance and resolution. (See Also: Iphone 12 Vs 13 )
Evaluating Cost vs. Value
The pricing structures of AppleCare+ and Sprint Complete 2020 are crucial for a cost-benefit analysis. AppleCare+ is a standalone purchase directly from Apple, while Sprint Complete 2020 is usually bundled with your mobile service plan. Consider the total annual or monthly cost of each plan and compare it to the potential out-of-pocket expenses for repairs or replacements without any coverage. Look for hidden fees or limitations that might affect the overall value proposition.
Assessing Additional Perks
Beyond core protection, both plans may offer additional benefits that could sway your decision. AppleCare+ often includes features like extended warranty coverage and potentially even theft and loss protection in some regions. Sprint Complete 2020 might offer perks related to your mobile service, such as device unlocking benefits or discounts on accessories. Carefully review the full list of inclusions for each plan to identify any extra value that appeals to your specific needs and usage habits.
Who Should Buy What?
Buy AppleCare+ If…
- You are prone to dropping or damaging your device and want comprehensive accidental damage coverage.
- You value Apple’s direct support and ecosystem integration for repairs and technical assistance.
- You plan to keep your Apple device for the full two-year coverage period.
- The lower deductible for screen damage is a significant factor for you.
Buy Sprint Complete 2020 If…
- You want protection against theft and loss in addition to accidental damage.
- You are looking for a more comprehensive protection plan that includes features beyond basic hardware coverage.
- You are a Sprint customer and prefer to bundle your device protection with your carrier services.
- The one-year coverage period aligns with your typical device upgrade cycle.
Frequently Asked Questions
What is the primary difference in accidental damage coverage?
AppleCare+ offers two incidents of accidental damage protection per 12-month period, subject to a service fee. Sprint Complete 2020 also provides accidental damage coverage, often with a similar deductible structure, but the exact number of incidents and associated fees can vary. It’s essential to check the specific terms for each plan to understand the limitations and costs involved with repairs due to drops, spills, or other accidents. (See Also: Vvs Moissanite Vs Diamond )
Does AppleCare+ cover theft or loss?
Standard AppleCare+ plans do not include coverage for theft or loss. However, Apple offers an “AppleCare+ with Theft and Loss” option in select markets, which provides this additional protection for an increased premium. Sprint Complete 2020 may include theft and loss coverage as part of its package, often through a third-party insurance provider integrated into the plan. Always verify the specific inclusions of the plan you are considering.
How are repairs handled with each plan?
With AppleCare+, you can typically get service at an Apple Store, an Apple Authorized Service Provider, or through mail-in service. Sprint Complete 2020 often facilitates repairs or replacements through Sprint’s retail stores or authorized partners, and may offer expedited replacement options. The convenience and speed of repair can be a significant differentiator, so consider your proximity to service locations and your urgency for device restoration.
Can I add these plans after purchasing my device?
AppleCare+ can generally be purchased within 60 days of your device purchase, though some exceptions may apply for existing AppleCare coverage. Sprint Complete 2020 is typically offered at the time of device purchase or within a limited window thereafter, often tied to your new phone activation or upgrade. It’s crucial to check the specific enrollment periods for each plan to ensure you don’t miss the opportunity to enroll. (See Also: Dell Inspiron Vs Xps Desktop )
What is the typical cost difference between the two plans?
The cost difference can be significant and depends on the device model and the specific plan tier. AppleCare+ is a direct purchase from Apple and its pricing is transparently listed on their website. Sprint Complete 2020 is usually a monthly charge added to your Sprint bill, and its cost is often bundled with other services, making a direct comparison sometimes less straightforward. Always compare the total annual outlay for each.
Final Verdict
Choosing between AppleCare+ and Sprint Complete 2020 in 2020 hinges on your priorities. If you value direct access to Apple’s renowned support and a streamlined repair process through their ecosystem, AppleCare+ is a strong contender. However, if you prefer a more integrated solution with your mobile carrier, potentially offering broader device protection options and bundled services, Sprint Complete 2020 warrants consideration. For comprehensive, device-centric protection directly from the manufacturer, AppleCare+ often provides a more focused and reliable experience.
Winner: AppleCare+